Healthcare Provider in the Seven Metro Areas of Minnesota

Experience

October 2018 to Present

DHS MNIT Central, Saint Paul, MN ITS2 (System Security Access Management)

Managing access and use, information security administrative mechanisms to protect enterprise systems and safeguard client privacy. Implementing corrective action and providing statewide user support with State, County, Tribal, and Managed Care Organizations security liaisons.

Managing user’s identity and access through:

• ACF2(MMIS, Maxis, Prism, InfoPac, SEMA4)
• AVS(Asset Verification System)
• DVS(eServices & MNLARS)
• EBT
• MnCHOICES
• MNEIAM (SMI/METS/ISDS/BOBI)
• SIR(Active Directory)

August 2015 to October 2018

MNIT Central, Saint Paul, MN ITS2 (Incident Management)

Responsible for providing second level comprehensive technical support to end-users and customers of MN.IT Enterprise Services, computerized systems, applications and communication network. Initiated and lead all Technical Critical communication efforts, providing the necessary triage, notification, escalation, and tracking required to ensure service restoration of any enterprise service. Also, utilize system management tools to ensure uninterrupted service across multiple platforms, mainframe, and provide immediate response to issues that affect normal system operations for all MN.IT Enterprise provided services.

System Operations Responsibilities:

• IBM Mainframe monitoring & IPL, ACF2 password Resets/Unlock and

Service Desk Lead & Responsibilities:

• Servers & Network devices monitoring, Incident Management, Requests, PW resets, Mailbox requests/Issues, Lync/Skype, Voice and Desktop issues.
• Trained less experience Analyst and answer any questions that arises.

November 2014 to July 2015

TCF Bank (Kforce Inc Consultant), Minneapolis, MN Computer / Mainframe Operator

Responsible for providing second level comprehensive technical support to end-users and customers of MN.IT Enterprise Services, computerized systems, applications and communication network. Initiated and lead all Technical Critical communication efforts, providing the necessary triage, notification, escalation, and tracking required to ensure service restoration of any enterprise service. Also, utilize system management tools to ensure uninterrupted service across multiple platforms, mainframe, and provide immediate response to issues that affect normal system operations for all MN.IT Enterprise provided services.

System Operations Responsibilities:

• IBM Mainframe monitoring & IPL, ACF2 password Resets/Unlock and
• Monitored mainframe batch processing and open systems environments, as well as performed iSeries backups for Development, Test, and Productions. Also, monitored and take readings for AC Units and PDUs
• Performed Event Management activities by monitoring the health of infrastructure and application components.
• Performed Change Implementation on infrastructure and applications by working with Technical Support, Change Management, Production Control, Systems Development, and Network.
• Coordinating incident escalation process and efforts, and assisted in the recovery activities necessary to restore normal operations.
• Verifying the validity and clarity of computer reports and other output before releasing it from computer operations.

October 2014 to November 2014

3M (Lawinger Consultant Inc.), Maplewood, MN Batch Applications Analyst

• Monitoring and supporting a large number of Mainframe Batch (for Redwood (SAP), TWS and CA7/CA11) jobs run for a global infrastructure.
• Monitoring daily Change Requests and Incidents through ITSM, as well as monitoring of application logs on production servers, network links to production facilities, and of nightly backup jobs.
• Identifying system problems by taking corrective action as needed, and refer more complex problems / issues to second-level support groups, following all established escalation procedures.

October 2013 to July 2014

Banamex USA (Citigroup) – (Aerotek Consultant), Tampa, FL Compliance / Control AML Analyst

• Served as Subject Matter Expert, for multiple products, in the analysis of alerts and investigation of transactional activities to detect any suspicions of money laundering or terrorist financing activity.
• Conducted alert investigation using global standard policies, procedures and tools aimed at meeting internal and external regulatory requirements within agreed business SLAs and confidentiality standards.
• Conducted due diligence searches, gathered data and recorded evidence from Citi internal systems, the internet, commercial databases and inquiry with business or Compliance contacts within Citi.
• Prepared and submitted requests for further information or suspicious activity recommendations.

February 2013 to August 2013

3Kforce (Consultant), Tampa, FL Batch Administrator III

• Monitored all operating systems, networks, job schedules and database management systems as well as data center environmental performance and security to ensure availability and reliability of business processing.
• Modified SQL database queries for batch processing improvements and runs.
• Developed and administered an effective and workable framework for processing, managing and improving the IT Operations Batch / Production Services workload schedule.
• Managed and administered the enterprise production schedule to deliver best-in-class service and stability.
• Coordinated maintenance and support of the IT Enterprise Production Job Scheduling solution in all test and production system environments.

Education

Hillsborough Community College, (Did Not Graduate)AS/Computer Programming

Computer Skills

Mainframes/Operating Systems:

• Dell
• EMC
• MVS/AS400
• Unix/AIX
• Windows XP, Vista,& 7

Applications:

• MS Office Suite 2003/2007/2010
• CA7 & CA11
• iSeries
• TSO
• TWS
• SAP (Redwood)
• ITSM
• CA Service Desk
• Zabbix
• Tidal Enterprise Scheduler
• Momentum
• FedWeb
• CommandPost
• NetBotz
• Solarwinds/Orion
• HP Openview
• MS SCOM
• iPMON
• Fusion
• Peoplesoft

AML MONITORING TOOLS:

• Patriot Officer
• Lexis Nexis
• Actimize
• Citi Screening
• SAR database
• Metavante
• Liberty
• Parc Plus
• Image
• Peso Transfer
• Internet searches

COMPUTER LANGUAGES:

• JAVA
• COBOL
• Programming ‘C’
• Visual Basic
• Programming ‘#C’
• SQL-Programming (11g)

ADDITIONAL TRAINING:

• Hewlett-Packard: Network, January 2011; Servers, February 2011
• Alison: Business Management and Entrepreneurship, June 2011
• Microsoft: Microsoft Security Guidance Training for Developer, February 2010
• ElementK: Supervisory and Management Training, March 2009

MILITARY SERVICE

May 1988 to June 1996

United States Navy & Naval Reserves Honorable Discharge

• USS Prairie AD-15, Long Beach, CA
• USS England CG-22, San Diego, CA
• Amphibious Construction Battalion 2, Norfolk, VA
• USS Carl Vinson CVN-70, San Diego, CA
• Special Boat Unit XI, Vallejo, CA

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